Legal

Privacy Policy

Last updated: January 1, 2025

1. Introduction

Wishy Washy LLC ("Company," "we," "us," or "our") operates the Wishy Washy mobile car detailing marketplace and website located at wishywashy.app. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our services as a customer or as a contractor ("Washer").

By using our website or services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Information you provide directly:

  • Name, email address, phone number, and mailing address
  • Vehicle information (make, model, year) for booking purposes
  • Payment information (processed securely through our payment partners)
  • Washer application details including driver's license, experience, and availability
  • Communications with our support team

Information collected automatically:

  • IP address, browser type, and device identifiers
  • Pages visited and time spent on our website
  • Location data (with your permission) for job matching
  • Cookies and similar tracking technologies

3. How We Use Your Information

We use your information to:

  • Process and confirm bookings and service requests
  • Match customers with nearby Washer contractors
  • Process payments and payouts to Washers
  • Send booking confirmations, reminders, and service updates via text and email
  • Conduct background checks on Washer applicants (through third-party providers)
  • Improve our platform and develop new features
  • Comply with legal obligations and prevent fraud
  • Send marketing communications (you may opt out at any time)

4. SMS / Text Message Communications

By providing your phone number and booking a service or applying as a Washer, you consent to receive text messages from Wishy Washy LLC regarding your booking status, confirmations, and service updates. Message and data rates may apply. You may opt out at any time by replying STOP to any text message from us.

5. Sharing Your Information

We do not sell your personal information. We may share it with:

  • Washer contractors — We share customer name, location, and vehicle details with the assigned Washer to complete the service.
  • Payment processors — We use third-party payment providers to securely handle transactions.
  • Background check providers — For Washer applicants only.
  • Analytics and marketing platforms — Including GoHighLevel CRM and analytics tools to operate our business.
  • Legal compliance — When required by law or to protect our rights.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and comply with legal obligations. Customer booking records are retained for a minimum of 2 years. You may request deletion of your account data at any time by contacting us.

7. Your Rights

You have the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal data (subject to legal obligations)
  • Opt out of marketing communications at any time
  • Opt out of SMS messages by replying STOP

To exercise any of these rights, email us at support@wishywashy.app.

8. Security

We implement industry-standard security measures to protect your personal information. However, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and notify us immediately if you suspect unauthorized access to your account.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the "Last updated" date. Continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions about this Privacy Policy, please contact us:

← Back to Home Terms of Service →